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MISSION:
To provide outstanding and secure network operations and customer service support to the PEO and its customers.
DESCRIPTION:
Data Center Operations: The PEO STRI Data Center provides a secure, robust set of network, file-server and net-centric operations in support of PEO STRI and other CIO customers. Among the featured services are web-server, application and collaboration hosting to complement a feature-rich set of office automation services provided to the desktops of PEO STRI personnel. The state-of-the-art Data Center makes efficient use of blade servers, storage area networks, enterprise backup systems, backup power systems and the latest Microsoft products.
Network Infrastructure: PEO STRI provides a high-speed, all-optical network backbone to buildings and offices housing PEO STRI personnel in the Central Florida Research Park. As PEO STRI grows, new fiber strands with dark fiber growth capacity are installed in new locations. The backbone is powered by gigabit switches and 100Mb connections to the desktop. Wide-area connections include a 45Mbps NIPRNET connection and a 9Mbps backup NIPRNET connection. A high-speed connection to the DREN is also available.
Desktop Support: Support to PEO STRI personnel is provided by both the Client Services Group, which provides hands-on technical support, and also by Network Operations, which provides automated delivery of software packages and patches. Updating of anti-virus software and anti-virus signature files is fully automated, as is the response to detection of infected software. PEO STRI users usually experience all software upgrades on a transparent basis. In addition, Client Services will assist personnel in identifying and procuring hardware and software required for their mission on a reimbursable basis.
Help Desk: The PEO STRI Help Desk stands willing to assist personnel on all their IT issues and should be the first contact made when problems are encountered with PEO STRI systems. The PEO STRI Help Desk enjoys an Initial Call Close Rate of more than 90%, one of the highest in DoD and industry.
System Training: Numerous training courses have been developed for PEO STRI and other customers. Most of the training courses are available on PEO STRI’s intranet as well as formal instructor-led sessions, both on and off-site. The training facility is available for IT training use by other PEO STRI organizations or outside organizations training PEO STRI personnel if scheduled sufficiently in advance.
Cellular Management Support: Wireless cellular and Blackberry services through several major carriers are available on a reimbursable basis. In addition, broadband wireless personal computer data cards are also available.
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